Introduction

At PixelPort, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our client gallery platform.

By using PixelPort, you consent to the data practices described in this policy.

Information We Collect

Information you provide:

Account information (name, email address, password)
Profile information (business name, website, branding preferences)
Payment information (processed securely through Stripe)
Content you upload (photos, videos, gallery information)
Communications with us (support requests, feedback)

Information collected automatically:

Usage data (pages visited, features used, time spent)
Device information (browser type, operating system, IP address)
Analytics data (via cookies and similar technologies)
Gallery view analytics (for your client galleries)

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments and questions
Provide gallery analytics to photographers
Analyze usage trends and improve user experience
Detect, prevent, and address technical issues and fraud
Comply with legal obligations

Gallery Client Data

When clients view galleries, we collect limited information to provide analytics to photographers:

View timestamps and duration
Photos/videos viewed and favorited
Device type and general location (city-level)

This data helps photographers understand client engagement. Gallery clients can contact the photographer directly regarding their data.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

Service providers: We use third-party services for payment processing (Stripe), cloud infrastructure (AWS), email delivery, and analytics
Legal requirements: When required by law or to protect our rights
Business transfers: In connection with a merger, acquisition, or sale of assets
With your consent: When you explicitly authorize sharing

Data Security

We implement industry-standard security measures including:

Encryption in transit (TLS/SSL) and at rest
Secure cloud infrastructure with AWS
Regular security audits and monitoring
Access controls and authentication

While we strive to protect your data, no method of transmission or storage is 100% secure. Please contact us immediately if you suspect unauthorized access.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion:

Account data is deleted within 30 days
Content (photos/videos) is deleted within 30 days
Analytics data may be retained in anonymized form
Legal or compliance records may be retained longer as required by law

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update inaccurate information
Deletion: Request deletion of your data
Portability: Export your data in a standard format
Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@pixelport.co.

Cookies and Tracking

We use cookies and similar technologies for:

Essential cookies: Required for the service to function
Analytics cookies: Help us understand how you use PixelPort
Preference cookies: Remember your settings

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

International Data Transfers

Your information may be transferred to and processed in the United States where our servers are located. By using PixelPort, you consent to this transfer. We ensure appropriate safeguards are in place for international transfers.

Children's Privacy

PixelPort is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use of PixelPort after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@pixelport.co.