Contact PixelPort

Support, sales, and privacy requests, and how quickly we answer.

Email us


Support — [support@pixelport.co](mailto:support@pixelport.co)

Account questions, gallery problems, billing, imports from another platform, and anything that is not working. This is the fastest route for an existing customer. We answer within one business day; Professional and Studio plans are answered first.


Sales — [sales@pixelport.co](mailto:sales@pixelport.co)

Studio-plan questions, team seats, white-label setup, migrating a large back catalogue, and anything that needs a conversation before you sign up.


Privacy — [privacy@pixelport.co](mailto:privacy@pixelport.co)

Data access, correction, deletion, and other requests under the privacy policy.


Where we are


PixelPort

Dallas, TX, US


The team is remote and we do not run a walk-in office, so email reaches us faster than post.


Before you write


Most questions already have an answer:


  • Help centre — creating galleries, branding, uploads, sharing, downloads, and billing.
  • Pricing — what each plan includes and what it costs.
  • Status — whether something is currently broken.
  • Developer documentation — REST API, OpenAPI specification, and API keys.

If you are reporting a bug, include the gallery URL, what you expected, what happened, and the browser or device. For an API problem, include the endpoint, the request, and the x-vercel-id response header — that header identifies your exact request in our logs.


Response times


Support email is answered within one business day, Monday to Friday. Outages are worked on as they happen and reported on the status page. Sales enquiries are answered the same business day where possible.