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Client Favorites

Client Experience5 min readUpdated September 10, 2026

Clients mark the photos they want by favouriting them in the gallery. You see the selections in your dashboard, so the choices never have to travel by email or spreadsheet.


Favourites work on every plan.


What the client does


1. Opens the gallery link

2. Taps the heart on any photo

3. Keeps browsing, favouriting as they go

4. Submits the selection when finished


Favourites save as they go, so a client can close the tab and come back later without losing anything. Submitting is the signal to you that they are done.


Seeing the selections


Open the gallery in your dashboard. You can see:


  • Every favourited photo
  • Which visitor favourited it
  • When each visit happened and what was viewed
  • Whether the selection has been submitted

Several people selecting


Favourites are tracked per visitor, not per gallery. A bride and a groom, or a couple and their parents, produce separate lists from the same link.


That means you can see each person's picks separately, and you can see which photographs appear on more than one list. Those overlaps are usually the album images.


Using favourites in your workflow


Album design. Send the full gallery, ask for favourites, build from the submitted list.


Print ordering. Favourites tell you which images to prepare for print before the client orders.


Retouching. Work from the submitted list rather than the whole session.


Knowing when to follow up. The dashboard shows whether a client has opened the gallery at all. Someone who has not opened it needs a different message from someone who opened it three times and submitted nothing.


What favourites do not do


  • There is no cap on how many photos a client can favourite. If your package includes twenty images, say so in the gallery description; the gallery does not enforce it.
  • Favourites cannot be exported to PDF or CSV. Read them in the dashboard.
  • A client who favourites a photo has not ordered it. Purchases go through checkout separately.

Telling clients what to do


Most clients have not used a proofing gallery before. One line in the gallery description does most of the work:


> Tap the heart on the photographs you would like in your album, then press Submit when you are happy with the selection.


Without that, expect people to browse and never favourite anything.