Billing and Invoices

PixelPort bills through Stripe. Your card details, invoices, and receipts all live in the Stripe billing portal, which you open from inside PixelPort.

Opening the billing portal

1. Go to Settings > Billing

2. Click Manage billing

This opens the Stripe portal in a new page. From there you can:

• Update or replace your card
• Change the billing address on your invoices
• Download past invoices and receipts
• See your next charge and its date

Return to PixelPort when you are done. Changes apply immediately.

What you are billed for

Two things can appear on an invoice.

Your subscription. Charged monthly or annually depending on the plan you chose, on the same date each period.

Bandwidth overage. If your galleries served more than your plan's monthly allowance, the excess is billed at $0.25 per GB on your next invoice. This appears as a separate line. The free plan is never billed for overage.

Your bandwidth use for the current period is shown in Settings > Billing before it is charged.

Monthly and annual billing

Annual plans are charged once a year and cost less per month than the same plan billed monthly. Your current interval is shown next to the price in Settings > Billing.

Storage and bandwidth warnings

PixelPort shows a warning in Settings > Billing when you are close to your storage cap or bandwidth allowance. Deleting unused media or moving up a plan avoids the overage charge.

Cancelling

1. Go to Settings > Billing

2. Click Cancel subscription

3. Confirm

You keep full access to your current plan until the end of the billing period you have already paid for. The date is shown on the billing page after you cancel. Your galleries and media stay in your account.

A failed payment

If a card is declined, Stripe retries it and emails you. Update the card in the billing portal to clear the charge. Your galleries stay online while the retries run.