Billing and Invoices
Account & Billing3 min readUpdated January 15, 2025
Manage your subscription payments and access invoices.
Payment Methods
Accepted Cards
- Visa
- Mastercard
- American Express
- Discover
Updating Payment Method
1. Go to Settings > Billing
2. Click Update Payment Method
3. Enter new card details
4. Click Save
Viewing Invoices
Access Invoice History
1. Go to Settings > Billing
2. Click Invoice History
3. View or download any invoice
Invoice Details
- Invoice date
- Plan and period
- Amount charged
- Payment method used
Billing Cycle
Monthly Plans
- Billed on the same date each month
- Charges on your signup date
Annual Plans
- Billed once per year
- Renewal date shown in settings
Failed Payments
If a payment fails:
1. We'll notify you by email
2. You have 7 days to update payment
3. Service continues during grace period
4. After grace period, account is paused
Refunds
Eligible Refunds
- Within 14 days of initial purchase
- Accidental duplicate charges
- Service issues on our end
Request Process
Contact support@pixelport.co with your request.
Tip: Enable email notifications to stay informed about upcoming charges and payment issues.